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TERMS & CONDITIONS


TERMS OF SALE

You can find our Terms of Sale by clicking here.

 

PRIVACY POLICY

This privacy policy sets out how Surprizeshop uses and protects any information that you give Surprizeshop when you use this website.

Surprizeshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Surprizeshop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our success is based on our product quality and also on the excellent service we provide to all our customers. Your details are confidential and you will never receive unsolicited mail from other organisations as a result of ordering from us. We may analyse your data to help us improve the service we give to our customers and to help us market and supply our products more effectively

By placing an order or registering on our website you are consenting to the collection, processing and use of this information by us.

PERSONAL INFORMATION

When you purchase from Surprizeshop, we will ask you to input and will collect certain personal information from you including your name, e-mail address, billing address, delivery address, contact telephone numbers (including mobile number), product selections and payment information (“Personal Information”). We ask for your mobile number in order to text you your delivery time should your order be being dispatched by courier due to its value or the timescale for delivery.

We will treat all your personal information as confidential. We will keep it on a secure server within the EEA and we will fully comply with all applicable UK data protection legislation (including the Data Protection Act 1998) from time to time in place.

USER INFORMATION

We may also collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information").

We may collect this information even if you do not register with us.

USER ACCOUNT

If you register an account with us, you will need to enter a password. We do not hold this password or have any access to it. If you forget your password simply press reset password and you will automatically be sent an e-mail enabling you to set a new password.

THIRD PARTY INFORMATION

We may receive information about you if you use any of the other websites we operate or other services we provide (eg. placing an order by telephone). That data may be shared internally and combined with data collected on this website. We also work closely with third parties (including, for example, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

MONITORING

This website may be monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Surprizeshop products which are relevant to your browsing history.

HOW WE USE YOUR INFORMATION

We confirm that any Personal Information which you provide to us or which is provided by a third party) and any User Information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office. We use your information only for the following purposes:

Processing your orders;

For statistical or survey purposes to improve this website and our services to you;

To provide website content and advertisements to you in the most effective manner for you and for your computer;

  • To administer this website;
  • To contact you about leaving a review on a product once your order has been completed;
  • To notify you of products or special offers that may be of interest to you or any changes to our products or services;
  • To keep our website safe and secure.

We may also use your Personal Information to provide you with information about goods or services we feel may interest you. When you create an account while ordering online your details will be added to our contact list so that we can send you information by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you.

In the event that you do not wish to be contacted for such purposes, you may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at sales@surprizeshop.co.uk or calling us on 01442 219700 between 9am and 5pm Monday to Friday.

DISCLOSURE OF INFORMATION

We may disclose your Personal Information to our business partners, suppliers and sub-contractors who help process or deliver your order, such as Royal Mail or DPD courier services for example.  We will not release your Personal Information to any third party company for their own mailing or marketing purposes.

We may also disclose your Personal Information and /or User Information to a third party in order to comply with a legal obligation (for example, if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities).

PRIZE DRAWS

When entering any of our prize draws, you will be required to provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you will also be included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this newsletter list at any time by following the unsubscribe instructions in any email received.

 

COOKIE POLICY

We use cookies to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. If you do not accept cookies, you will be unable to use our website for shopping purposes, only for browsing and research.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@surprizeshop.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 2 Frogmore Road Hemel Hempstead HP3 9RW.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE NAMECOOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
IS_DEVELOPER_MODE Session crypt key to indicate whether system is in developer mode.
SAAS_DESIGNEDITOR_VISUAL_BLOCK_MANAGEMENT_MODE Indicates whether system is in visual block management mode.
SAAS_DESIGNEDITOR_THEME_PREVIEW_MODE Indicates whether system is in theme preview mode.
SAAS_DESIGNEDITOR_INLINE_TRANSLATION_MODE Indicates whether system is in inline translation mode.
MAGE_COOKIE Indicates that cookies are initialized.

 


 DELIVERY PHOTOGRAPHY

DPD, our express courier, may take a photograph of your property on delivery in order to verify that your parcel has been delivered to the correct address. This photograph won't be published or circulated, or used for any other purpose other than such verification, and will be held securely in compliance with all applicable UK data protection legislation.

QUERIES

Questions regarding this privacy policy should be directed in writing to: Customer Services, Surprizeshop, Unit 2 Frogmore Road, Hemel Hempstead, Herts HP3 9RW or by e-mail to sales@surprizeshop.co.uk.


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