Frequently Asked Questions

It is simple to return an item to us! Simply create a return in the my account section of our website. Alternatively Give us a call on 01442 219700 Mon - Fri 9-5 or email us anytime sales@surprizeshop.co.uk!

Yes of course! If the item doesn't fit, doesn't suit you or you just don't like an item you have ordered from us we can exchange for another other item on our website. If the exchanged item is less expensive we will refund the differene, if the item is more expensive we can take an additional payment to cover the difference. For an exchange please give us a call on 01442 219700 or email sales@surprizeshop.co.uk prior to returning the item so we can reserve the item you would like to exchange for.'t.

We are sorry to hear you have not recieved your order yet. We ship all of our orders out via Tracked Royal Mail or DPD dependant on what delivery service you choose & the weight/ dimensions of the parcel. Once your order is shipped you will recieve an email from us to provide you the name of the courier & tracking number so you can track it via there tracking tools. If you have any questions please get in touch with us so we can assist!.

If you're returning from the UK, it can usually take up to 10 days (excluding weekends and bank holidays) from the day after the date of your return for your parcel to be delivered back to our warehouse and processed. We'll send you an email as soon as we've completed your return. Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider. If your returns haven't reached us after the returns timeframe, please get in touch with your proof of postage so we can help you further.

Earn as you shop for discounts against future orders or when you refer a friend.

Yes, aslong as your order has not yet been shipped we can amend your order or cancel it. We recommend getting in touch with us within 1 hour of placing your order so there is no delay in shipping!

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.

We take PayPal, PayPal Pay in 3 Credit, Visa, Mastercard & Amex!

We are extremely pleased to hear you are happy with your products & our service. You should recieve an email from Feefo asking you to review your products & service within a month of your purchase alternatively you can leave us a google review via this link:

Write A Google Review!

Yes we do! We have a shop fully dedicated to ladies golf based in Hemel Hempstead! We are open Mon-Fri 9-5. We stock all items that you can find online! We also offer a click & collect service.

Yes we do! Dependant on your location we can visit your club with our pop up shop or book you in for an exclusive event in our shop. Give us a call on 01442 219700 or send us an email sales@surprizeshop.co.uk to discuss!