There is nothing worse than waiting at home for a parcel to arrive, only to miss the delivery driver because you stepped out for a quick swing on the range, a round of golf, or to run an errand! We know how busy your schedule can be, which is why we are thrilled to introduce a brand new, cheaper, and more convenient delivery option at checkout: Nominated Pickup Points.
You can now choose to have your Surprizeshop order delivered directly to a local parcel locker, Post Office, or verified pickup shop near your home, workplace, or daily commute. It gives you complete peace of mind, saves on delivery costs, and ensures you never miss a delivery again!
Why Choose a Parcel Pickup Point?
Selecting a local parcel collection point offers fantastic benefits designed to fit around your lifestyle:
- ✓ Safe & Secure: Your package is stored safely at a verified location until you arrive. No more worrying about weather damage, rain on your doorstep, or package theft.
- ✓ Maximum Flexibility: Collect your order on your own schedule. Pick it up on your way home from the golf course, during your lunch break, or whenever suits you best.
- ✓ No Missed Deliveries: Your package is delivered to a business or parcel locker with reliable opening hours, ensuring 100% successful delivery on the first attempt.
- ✓ Cheaper Shipping: Enjoy a lower shipping rate compared to standard home delivery options!
Travelling to an away match or weekend golf break? You can nominate a pickup location anywhere in the UK near your destination club so your new winter clothing or accessories are ready and waiting when you arrive.
Step-by-Step Guide: How to Select Your Pickup Point
1. Choose Your Pickup Location at Checkout
When you reach checkout, navigate to the Shipping Address section and select "Choose Pickup Point". Simply enter a postcode or address near your home, work, or daily route to browse interactive verified parcel lockers, Post Offices, and local shop locations. Choose the most convenient spot for you!
2. Receive Your Delivery Notification
Once your order has been dispatched and safely scanned at your selected collection point, you will receive an automatic email or SMS notification confirming that your parcel is ready for pickup.
3. Collect Your Order at Your Convenience
Head to your pickup location within your collection window (typically 7 days). Make sure to check your confirmation notification before heading over to see if your location requires a QR code, collection PIN, or photo ID to release your package.
Frequently Asked Questions
Can someone else collect my order for me?
In most cases, yes! They will usually need to bring the collection notification (containing the barcode, QR code, or PIN) and potentially your photo ID. Please check the specific requirements outlined in your delivery email before sending someone on your behalf.
How long do I have to collect my order?
Holding times vary depending on the specific courier used for your location, but holding periods are typically 7 days. Your "Ready for Collection" notification will confirm the exact collection deadline date.
How do I know when I can collect my order?
You will be sent a notification as soon as the courier scans your package at the location. Please wait for this confirmation before heading to the pickup point to ensure your parcel is ready for collection.
