Your order is important to us! After placing your order, keep an eye out for a confirmation email. It might end up in your junk folder, so make sure to double-check. If you can't locate it, don't hesitate to contact us and we'll gladly assist you in checking the status of your order.

We understand that sometimes you need to change your order, dependant on status of your order with our warehouse team we may be able to adjust your order. Please get in touch with our customer support team ASAP so we can check this for you.

Discover our wide range of products available for immediate purchase, if you can see the product online then we have them in stock unless clearly marked on the product page. In the rare case that we run out, we'll notify you promptly. Need a specific size? Let us know and we'll do our best to reserve it for you in our upcoming deliveries.

Earn as you shop for discounts against future orders or when you refer a friend. Simply redeem the points for a coupon code as a discount against your future orders.

We take PayPal, PayPal Pay in 3 Credit, Visa, Mastercard, googlepay & applepay! These methods are available online & in our Hemel Hempstead store.

We are extremely pleased to hear you are happy with your products & our service. You should recieve an email from Feefo asking you to review your products & service within a month of your purchase alternatively you can leave us a google review via this link:

Write A Google Review!

For UK deliveries we use DPD & Royal Mail, dependant on speed of delivery requested, package size/ weight & regional factors. For EU & ROW we use DPD & TNT/ FEDEX. Once we have shipped your order you will recieve an email with the courier tracking information so you can track it up to your doorstep.

We offer free 3-5 working day delivery to UK Mainland address on orders over £50. We also offer free delivery to Ireland on orders over £100. For EU & ROW visit our delivery & returns information page.

For UK Mainland order over £50 we offer free of charge returns with our Royal Mail returns label. Click here to access our Returns Portal. View our returns page for instructions on how to process.

All shipments are prepaid with our delivery couriers. If you recieve a request for payment relating to an order from us please get in touch ASAP as this may be FAKE! When you reach out to our customer service team they can check & advise.

You can track your return via the Royal Mail website, once we have recieved your return we will process this ASAP for you. Please note during busy periods it can take up to 10 days to process your return. Once this is processed your refund should be back into your orignal payment method within 1-3 working days.

Yes, we have our own in house embroidery machines & team who can add a name, logo or any other information onto our products. Please get in touch so we can advise on how we can assist.

Discover our wide range of products available for immediate purchase, if you can see the product online then we have them in stock unless clearly marked on the product page. In the rare case that we run out, we'll notify you promptly. Need a specific size? Let us know and we'll do our best to reserve it for you in our upcoming deliveries.

We're sorry to hear that your product is faulty. We understand how frustrating that can be. Before returning the product, we kindly ask you to get in touch with us so that we can sort out the issue for you. Our goal is to provide you with the best possible shopping experience, and we want to make sure we address any concerns you may have. Please reach out to us and let us assist you in resolving this matter quickly and efficiently.

Any questions about our products get in touch with our friendly team of experts who are happy to help.